Does a translation company need a software development team?

Technology plays a crucial role in the ability of an LSP to grow and innovate. While most LSPs are used to investing in translation software and business management systems, it is the technology that supports the delivery of its services that can determine the future of their existence in the language services market.

Yet the truth is, most LSPs are not very tech-savvy — leaving the super agencies aside. Do they need to invest in software development to adopt new technologies?