The cooperation between ManpowerGroup and BeLazy kicked off in December 2020. Like many other translation companies, they wanted to automate repetitive translation jobs, especially software projects coming from other agencies, but not only.
Back then, BeLazy had just appeared on the language industry scene. At the start of the cooperation, we were required to do penetration testing to mitigate potential security risks to the Manpowers’ IT infrastructure.
Manpower Language Solutions uses Plunet as their business management system. The development work involved connecting their BMS to the vendor portals from which they receive projects. The ultimate goal was to decrease human errors during the setup of projects and liberate the project management team from manual work.
During the first month of the cooperation, we met on a weekly basis. ManpowerGroup involved their localization engineer, who coordinated the tasks with BeLazy and the PMs. It turned out to be a great decision as it facilitated the exchange between the companies and breached bridged the technical gaps between the teams.
Once the main hurdles were overcome, we continued to meet every 15 days to look for errors and misconfigurations in order to fine-tune the automation process.
One of the biggest challenges when automating workflows is adjusting the workflow to the established processes in each company. At Manpower, they wanted a set up for monthly projects. Fortunately, their request came in when BeLazy released its project bundling feature.
Another test we faced regarded the project management work in Plunet itself. When a project manager works on an order, it gets locked and nobody can continue to edit it. In Plunet’s framework, BeLazy is yet another project manager, which may have the need to add new items to these monthly projects. This issue was fixed when Plunet released a new functionality called super-lock admin, which turned out to be a game-changer for using BeLazy.
Today the Manpower processes over 2000 projects every month through BeLazy. Given the experience has been very positive, they are now looking into building data analytics and CRM integration.