How Manpower Language Solutions automated its translation workflows using BeLazy’s Plunet Connector

About Manpower Language Solutions

Manpower Language Solutions is Israel’s leading provider of language and content solutions. For the past 20 years, MLS have been providing the world’s leading companies with high-quality localization services, creating and translating marketing and technical content, legal and medical content, and preparing our clients for success in a business world without borders.

BeLazy helped us streamline our localization process and provided us with the ability to reduce dependence on human project management. Our clients send numerous drops throughout the day, and the need to accept jobs all day long on a daily basis had reduced our PMs productivity, and shifted their focus to less important things. BeLazy reduces our PM’s administrative workload by accepting jobs and delivering them. This type of efficiencies are crucial in the localization process. The BeLazy API is a flexible service, it works with a wide variety of TMS/CAT tools and it help us accept and deliver jobs for many of our clients.

Inbal Amir Cohen

VP Operations @ Manpower Language Solutions

The cooperation between ManpowerGroup and BeLazy kicked off in December 2020. Like many other translation companies, they wanted to automate repetitive translation jobs, especially software projects coming from other agencies, but not only.

Back then, BeLazy had just appeared on the language industry scene. At the start of the cooperation, we were required to do penetration testing to mitigate potential security risks to the Manpowers’ IT infrastructure.

Integration via Connectors

Manpower Language Solutions uses Plunet as their business management system. The development work involved connecting their BMS to the vendor portals from which they receive projects. The ultimate goal was to decrease human errors during the setup of projects and liberate the project management team from manual work.

During the first month of the cooperation, we met on a weekly basis. ManpowerGroup involved their localization engineer, who coordinated the tasks with BeLazy and the PMs. It turned out to be a great decision as it facilitated the exchange between the companies and breached bridged the technical gaps between the teams.

Once the main hurdles were overcome, we continued to meet every 15 days to look for errors and misconfigurations in order to fine-tune the automation process.

Challenges

Monthly projects

One of the biggest challenges when automating workflows is adjusting the workflow to the established processes in each company. At Manpower, they wanted a set up for monthly projects. Fortunately, their request came in when BeLazy released its project bundling feature.

The project bundling feature allows the bundling of multiple opportunities and turning them into a project. For instance, 10 bilingual tasks into one multilingual task, or a translation, a review and and editing project into a single project with three jobs.

Super-lock admin

Another test we faced regarded the project management work in Plunet itself. When a project manager works on an order, it gets locked and nobody can continue to edit it. In Plunet’s framework, BeLazy is yet another project manager, which may have the need to add new items to these monthly projects. This issue was fixed when Plunet released a new functionality called super-lock admin, which turned out to be a game-changer for using BeLazy.

Results

Today the Manpower processes over 2000 projects every month through BeLazy. Given the experience has been very positive, they are now looking into building data analytics and CRM integration.