How a PM processes 350 projects each month with automation
A BeLazy layer now runs between Stillman’s clients and Plunet, turning emailed orders into projects that create themselves—no new BMS, no rebuilt workflows.
+700
small projects managed per month
80%
project processing capacity covered
24 hours
from setup to live automation
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Summary
Hundreds of projects a month, handled without outsourcing
To overcome project management bottlenecks stemming from more than 700 monthly requests, Stillman Translations joined forces with BeLazy. By embedding BeLazy’s automation platform into their workflow, they significantly reduced manual tasks, boosting efficiency across the board. The automation enabled them to handle a higher volume of projects without resorting to outsourcing, thus improving both productivity and client satisfaction.
Context & Challenge
A shared inbox that couldn’t scale
In 2022, Stillman Translations faced a significant hurdle as their Northern team, managing over 700 monthly project requests, struggled with bottlenecks in their workflow. To address this, they collaborated with BeLazy, which automated their project intake by integrating directly with clients’ systems to create orders in Plunet.
This shift to automation streamlined the entire process, enabling project managers to allocate tasks efficiently without relying on manual interventions like email processing.
Implemented Solution
A direct connection with automatic order creation and no-code ruies
BeLazy implemented a customizable automation platform at Stillman Translations to streamline project management. The system was configured to connect various client systems (TMS, BMS) with Stillman’s Plunet, enabling seamless data flow and automatic project creation. The deployment, completed in just 24 hours, included setting up metadata-based configuration and refining automation to ensure accuracy.
BeLazy monitors client systems for new projects, automatically accepts them, and transfers data to Stillman’s BMS, allowing the management of high project volumes in under a minute. The platform’s no-code logic offers step-by-step customization, providing full control over the automation process and improving data accuracy while eliminating repetitive tasks.
The Setup
Client systems → BeLazy → Plunet
Stillman Translations runs on Plunet. Their clients — mostly large technology companies — run their own systems, and each one delivered projects the same way: an email into a shared inbox, with the order details to be copied out by hand into the BMS. BeLazy replaced that path with a direct one.
Vendor side (client)
Client TMS and vendor portals. BeLazy monitors each one for available projects and accepts them automatically as they appear — no PM watching an inbox, no manual acceptance window.
BeLazy layer
Project metadata is captured from the client’s system and mapped onto Plunet’s project order structure: languages, deadlines, volumes, reference material, and the fields Stillman’s PMs need populated before assignment. Routing is governed by inclusion and exclusion rules — logical operators that decide which project goes to which workflow, and which fields get filled in for review. Rules are built in BeLazy’s no-code editor, so Stillman controls each step: fully automated where the pattern is stable, partially automated where a human should still look.
Stillman side
Plunet. Orders arrive already created, populated, and ready to assign.
The whole path — detection to a live project order in Plunet — runs in under 30 seconds, regardless of word count.
Implementation
Two weeks of groundwork, 24 hours to go live
The 24-hour go-live was the fast part — and it was only fast because the two weeks before it were spent deciding what was worth automating and what wasn’t.
1
First conversation
BeLazy met with Carolina Li Gambi, Stillman’s President, to map where projects were getting stuck and what a connection would need to cover. The goal at this stage isn’t a demo — it’s establishing which parts of the current workflow are worth automating and which aren’t.
2
Connection configuration
BeLazy’s tech team set up the connections between the client systems and Stillman’s Plunet instance, then built the logic rules that determine routing and field completion.
3
BMS fine-tuning
Stillman’s Plunet configuration was adjusted so incoming orders would land correctly — templates, field mapping, and workflow structure aligned on both ends.
4
Team onboarding
Project managers were trained on the new path: where projects now appear, what to check, and what no longer needs checking. This step took the most attention. Automation changes what a PM’s day looks like, and that isn’t only a technical adjustment.
5
Live
Tested and running in under 24 hours. From that point, every project passed through BeLazy into Plunet, ready for assignment.
“As with anything new, there is resistance to change. All humans do — and not just in the way we work, but in everything in life.” — Carolina Li Gambi, President, Stillman Translations.
Today, two people — Carolina and Luiz Otávio Estevez, technology and innovation analyst — monitor the connections. It takes about ten minutes a day.
6
What we learned
Case studies usually run one way — the vendor explains what the client gained. Two years of running Stillman’s connections taught us a few things worth writing down.
The edge cases customers push for become the product.
Stillman set out to make the widest possible range of projects automatable, and told us in detail where the platform fell short. Task and job bundling — now available to every BeLazy customer — came directly out of those conversations.
What We Learned
When one customer’s edge case becomes everyone’s feature
Case studies usually run one way — the vendor explains what the client gained. Two years of running Stillman’s connections taught us a few things worth writing down.
Stillman set out to make the widest possible range of projects automatable, and told us in detail where the platform fell short. Task and job bundling — now available to every BeLazy customer — came directly out of those conversations.
It makes the production stress-free. Sometimes, getting a new account with loads of projects can feel like coming face-to-face with the Boogeyman. But with a trusted copilot by your side, you’re ready to tackle any challenge. Our team now faces every task with confidence, knowing they have the support they need to succeed.
Carolina Li Gambi
President · Stillman Translations
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About
Stillman Translations is an experienced language service provider (LSP) specializing in translation solutions, built on global teams of expert linguists, delivering precise, clear, and culturally relevant translations across various fields. To achieve this, it leverages cutting-edge technology and a deep understanding of cultural nuances, to ensure customer satisfaction and meet specific project requirements.
Headquarters
Toronto, Canada
Fields
Tags
Key Integration
Plunet Conector
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